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Soulvergence

Privacy Policy

Effective Date: 26 February 2026
Website: www.thesoulvergence.com
App: Soulvergence Mobile Application

1. Introduction

Soulvergence (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services (collectively referred to as the “Platform”).

We comply with:

  • The Protection of Personal Information Act, 4 of 2013 (POPIA)

  • The Electronic Communications and Transactions Act (ECTA)

  • Applicable international privacy standards where relevant

By using Soulvergence, you consent to the collection and processing of your personal information as described below.

 

2. Who We Are

Soulvergence is a digital spiritual marketplace that connects Members with independent Practitioners offering holistic and alternative spiritual services.

Soulvergence acts as the Responsible Party for personal information collected through the Platform.

 

3. Information We Collect

We collect personal information necessary to operate the Platform effectively.

3.1 Information You Provide

This may include:

  • Full name

  • Preferred name and pronouns

  • Email address

  • Phone number

  • Date of birth

  • Location (city, province, country)

  • Payment details (processed securely via third-party gateways)

  • Profile photo

  • Account login credentials

  • Session booking details

  • Messages sent through the Platform

  • Mood check-ins and personal reflections (if enabled)

3.2 Practitioner Information

For Practitioners, we may collect:

  • Identity verification information

  • Qualifications and certifications

  • Banking details

  • Tax information

  • Service descriptions and pricing

3.3 Automatically Collected Information

When you use the Platform, we may collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Usage activity

  • Session timestamps

  • Cookies and analytics data

 

4. Special Personal Information

Some services may involve spiritual, emotional, or sensitive discussions.

Where you voluntarily provide:

  • Spiritual beliefs

  • Personal reflections

  • Emotional or wellness-related information

This information is processed only for service delivery and platform functionality, and not for profiling or sale.

 

5. How We Use Your Information

We process personal information to:

  • Create and manage user accounts

  • Facilitate bookings and payments

  • Connect Members with Practitioners

  • Deliver session reminders and notifications

  • Improve user experience

  • Provide customer support

  • Maintain platform security

  • Comply with legal obligations

  • Send marketing communications (if you opt in)

We do not sell personal data.

 

6. Lawful Basis for Processing (POPIA)

We process personal information based on:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

  • Protection of legitimate interests of data subjects

 

7. Data Sharing

We may share information with:

7.1 Practitioners

Relevant booking details and information necessary to deliver sessions.

7.2 Service Providers

Secure third parties who assist with:

  • Payment processing

  • Email delivery

  • Hosting

  • Analytics

  • Security

These providers are contractually bound to protect your information.

7.3 Legal Authorities

Where required by law or court order.

 

8. Data Storage & Security

We implement reasonable technical and organisational safeguards, including:

  • Encrypted data transmission (HTTPS)

  • Secure servers

  • Restricted administrative access

  • Access controls

  • Regular system monitoring

While we take reasonable steps to protect data, no system is completely secure.

 

9. Data Retention

We retain personal information:

  • For as long as your account remains active

  • As required for legal and tax compliance

  • Until deletion is requested, where legally permissible

Session notes or recordings (if enabled) are stored according to your selected retention settings.

 

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion (subject to legal limits)

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator

To exercise these rights, contact:
support@thesoulvergence.com

 

11. Account Deletion

You may request deletion of your account.

Upon deletion:

  • Personal data will be removed where legally permitted

  • Transaction records may be retained for compliance

Account deletion is permanent.

 

12. Cookies & Analytics

We use cookies to:

  • Improve performance

  • Analyse usage

  • Personalise experience

You may disable cookies in your browser settings.

 

13. Cross-Border Transfers

If data is stored or processed outside South Africa, we ensure appropriate safeguards are in place consistent with POPIA.

 

14. Children’s Privacy

Soulvergence is not intended for individuals under 18.

We do not knowingly collect data from minors.

 

15. Marketing Communications

You may opt in to receive newsletters and updates.

You may unsubscribe at any time via:

  • Email unsubscribe link

  • Account settings

 

16. AI & Insight Features

If you enable AI-assisted pattern recognition or insight improvements:

  • Data may be processed in aggregated or anonymised form

  • Individual identities will not be disclosed

  • You may opt out in Settings

 

17. Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of the Platform after updates constitutes acceptance.

 

18. Contact Information

For privacy-related concerns:

Email: support@thesoulvergence.com
Website: www.thesoulvergence.com

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